PENGARUH KUALITAS PELAYANAN JASA TERHADAP TINGKAT KEPUASAN PASIEN DI RSUD H. BADARUDIN TABALONG KALIMANTAN SELATAN

Abstract

Efforts in giving helth service that is handled by the government should fulfil the minimum service standard, permissioning, tariff and prerequeaty of health Service. This is aimed to give protection to consumer from practice of un standard health service that can harm the scurity and health. Government and non government medical service have depeloved fast. So they need to give a better service in the form of minimum health service system, in going oftimal public heslth. Based on consideration above, this research is meant to build the quality service toward satisfaction, of costumer at local public hospital Tanjung Tabalong South Kalimantan. Quality that is felt by patients is very determined by quality of personal interaction between patient and people that give service. When the given service is fixed to public’s hope that the patients  a costumer will use the health service. The quality of sevice is very strategic and influent to word satisfaction of Patient at local public hospital H.Badarudin Tanjung.