ANALISIS KINERJA PEGAWAI BAGIAN TELLER PADA BANK KALSEL CABANG UTAMA

Abstract

This research is a replication to Sihar (2010), using the rationalization model of Behavioral Observation Scale (BOS) to observe the frequency of both positive and negative contributions (frequency of critical incidents) of the employees to the company. The result of the research including; well preparation and equipment checking, making log-book entry during the money withdrawal from the main deposit box, using the official greeting before checking the completion and the correctness of transaction forms, checking the sum of money in front of client, telling the client that the money will be counted in the automatic counter machine and ask the client to witness the counting process, adding validation process, asking client to wait patiently during the withdrawal verification process, using officials greeting after the transaction, abandon the working desk properly, adding “closed” sign during the shift hours or at the closing time, making log-book entry during the deposit process, logging-off the computer at the end of work-hour, and safe-keeping equipments and working desk properly. Furthermore adding name-tag and desk-tag, asking the client to wait patiently during the withdrawal verification, asking client politely to stay in the queue, logging-off the computer, and making daily transaction report for every kind of transaction precisely and quick without any mistake and repetition, are far from expectation as some of the employees underestimate those “indirect risk” activities. There are some different perceptions to the importance of duty and work, less carefulness during working is in contrast to the willingness of perfect work.